Why Should I Hire an IICRC Certified Firm?

Explaining the IICRC Code of Ethics and Certified Firm Pledge

The IICRC has a Code of Ethics and a commitment pledge that all Certified Firms agree to, as a condition of their being granted status as an IICRC Certified Firm.This program is designed to help the consuming public find a cleaning or restoration firm to provide the services that they require. It is recommended that individuals seeking a cleaning or restoration firm look at a number of different factors in finding the correct company.

Using a firm that:

  1. Is a Certified Firm
  2. Has been referred by a friend
  3. Is a member of a regional trade association
  4. Is involved in the local community
  5. Has educated employeeswill greatly increase the likelihood that the resulting service experience will be a positive one for the consumer.

Both the code of ethics and the pledge have different sections. These sections pertain primarily to:

  1. Working for and protecting the consumer.
  2. Company education and certification.
  3. Conducting business.

1. Firms agree to provide service that results in high levels of customer satisfaction through competency, honesty, integrity, and fairness, which will build consumer confidence in the industry; and promote good relations with affiliated industries.

They agree to present accurate information to the public about prices, services, and products. Certified Firms will not engage in what is commonly known as "bait and switch" tactics. Since there are thousands of Certified Firms performing millions of cleaning jobs every year, it is impossible to expect that there will not be an occasional situation, where a consumer feels that the level of service or professionalism may have been less than adequate. Certified Firms agree to maintain a written complaint procedure, and in the event of an unresolved complaint, the firm agrees to abide by established IICRC procedure for resolving the complaint.

2. Certified Firms will have a program within their company to provide for the ongoing and continuing education of their employees. This is in an effort to provide the highest level of service available for the consuming public.

Any consumer contacting a Certified Firm has the right to expect that the technician who arrives at their home or place of business is trained and certified in the services being advertised as certified, or the consumer has the right to be informed that this is not the case. This is not meant to imply that untrained personnel would be sent to the job site, but there are situations where a technician may be trained and proficient in providing a service, but not yet certified in that area.

3. Certified Firms agree to carry all applicable licenses, permits and bonding, as prescribed by law, and ample insurances for the protection of the consumer. They also agree to comply with applicable governmental rules & regulations.

Both the code of ethics and the pledge have different sections. These sections pertain primarily to:

  1. Working for and protecting the consumer.
  2. Company education and certification.
  3. Conducting business.

1. Firms agree to provide service that results in high levels of customer satisfaction through competency, honesty, integrity, and fairness, which will build consumer confidence in the industry; and promote good relations with affiliated industries. They agree to present accurate information to the public about prices, services, and products. Certified Firms will not engage in what is commonly known as "bait and switch" tactics. Since there are thousands of Certified Firms performing millions of cleaning jobs every year, it is impossible to expect that there will not be an occasional situation, where a consumer feels that the level of service or professionalism may have been less than adequate. Certified Firms agree to maintain a written complaint procedure, and in the event of an unresolved complaint, the firm agrees to abide by established IICRC procedure for resolving the complaint.

2. Certified Firms will have a program within their company to provide for the ongoing and continuing education of their employees. This is in an effort to provide the highest level of service available for the consuming public. Any consumer contacting a Certified Firm has the right to expect that the technician who arrives at their home or place of business is trained and certified in the services being advertised as certified, or the consumer has the right to be informed that this is not the case. This is not meant to imply that untrained personnel would be sent to the job site, but there are situations where a technician may be trained and proficient in providing a service, but not yet certified in that area.

3. Certified Firms agree to carry all applicable licenses, as prescribed by law, and ample insurances for the protection of the consumer. They also agree to comply with applicable governmental rules & regulations.

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